Frequently asked questions
What is the delivery time for my order?
  • Orders are processed within 0-1 business day.
  • Transit will take 1-2 business days more.
  • So in total, the shipping time will be 1-3 business days.

Please follow our Shipping policy for more information.
How much does shipping cost?

Shipping cost is Free on all orders.
Do you offer international shipping?

No, we do not offer international shipping.
Can I track my order?

Yes! Once shipped, you’ll receive a tracking number by email, which you can use to track your order.
What is your return policy?

We accept returns within 30 days of receiving your order. Items must be unused, in their original packaging, and in the same condition as sent.
What should I do if I receive a damaged product?

If your item arrives damaged, please email us at lugsshoes@gmail.com within 24 hours with photos of the product and packaging.
When will I get my refund?

Your Refund will be processed and sent to your payment method within 15 business days after accepting the return.
Do you charge any restocking fee?

No, we don't charge any restocking fee on our products.
Do you accept exchanges?

Yes, we do offer exchanges. If you would like to exchange an item, please reach out to our customer support team with your request. You will need to return the original item first, and once we receive it, we will send out the new item you requested.
Can I cancel my order?

You may cancel your order prior to shipment by contacting our support team.
Which payment methods do you accept?

We currently accept the following payment methods:

  • American Express
  • Visa
  • Discover
  • Diners Club
  • Maestro
  • MasterCard
  • PayPal
  • Elo
  • Union Pay

For more information, read our payment policy.
How can I contact you?

You can contact us through:

Address: 1 Guildhall Hill, Norwich NR2 1JH, United Kingdom

Phone: +44 7443 416157

Email: lugsshoes@gmail.com

Support Hours:  Monday to Friday: 09:00 AM to 05:00 PM